AI BULLION BY PBL JEWELLERS LTD. PRIVACY STATEMENT AND COOKIE POLICY
We are committed to complying with the
General Data Protection Regulation and the Data Protection Act 2018. Looking
after the personal information you share with us is very important and we want
you to be confident that your personal data is kept safely and securely and to
understand how we use it to offer you a better website experience.
If we make changes to this notice we will
notify you by updating it on our website. We will be what is known as the ‘Data
Controller’ of the personal data you provide to us, and we will sometimes refer
to ourselves in this notice as “we” or “us”. By Data Controller, this means JQB
determines the purposes and way in which any personal data are, or will be,
processed.
This statement sets out how Ai Bullion by
PBL Jewellers Ltd. (“we”) uses and protects any information that you give us
when you use this website, call us or visit us.
We are committed to ensuring that your
privacy is protected. Should we ask you to provide certain information by which
you can be identified, then you can be assured that it will only be used in
accordance with this privacy statement. All information provided by you will be
treated securely and strictly in accordance with the Data Protection Act 1998.
We may change this policy from time to time
by updating this page, and you should check this page as you reuse this website
to ensure that you are happy with any changes.
WHAT INFORMATION WE COLLECT
We may collect certain information when you
use this website, call us or visit us and as part of our order processing
procedure.
Where you contact us by telephone, we will
retain recordings of all conversations, and when visiting our premises any CCTV
footage will also be retained.
Information collected and retained by us
will include:
- Your name, date of birth and
contact information including postal address, email address and telephone
number. - Your IP address.
- Details of any purchase or sale
orders you place with us, even if not completed, as well as delivery details - Details you provide when
contacting us with enquiries. - Information on how you use the
site, using cookies and page tagging techniques to help us improve the website. - ID verification details
obtained as part of our order processing. - Personal Information provided
by you in order to conduct appropriate anti-fraud checks. Personal Information
that you provide may be disclosed to a credit reference or fraud prevention
agency, which may keep a record of that information. You can rest assured that
this is done only to confirm your identity, that a credit check is not
performed and that your credit rating will be unaffected.
WHAT WE DO WITH THE INFORMATION WE
GATHER
We require this information to
understand your needs and provide you with a better service, and in particular
for the following reasons:
- So that we can process your
purchase or sale orders, and for ongoing customer service. - Internal record keeping for
regulatory and accounting purposes. - We may use the information to
improve our products and services. - We may periodically send
promotional emails about new products, special offers or other information
which we think you may find interesting using the email or postal address which
you have provided. - We may ask you for feedback on
the services we have provided. - We may use the information for
targeted marketing and re-marketing purposes to provide the user with
personalised and relevant content. This may include but is not limited to
personalised and triggered emails, such as cart abandonment and purchase
confirmation.
We may also disclose your personal
information:
- Where we use authorised
subcontractors or service providers to perform certain services on our behalf,
such as storage of goods, we may need to share limited information in order
that they can perform their services. In these circumstances we will restrict
any information that is shared and ensure that they do not share or use this
information for any other purpose. - Where we have a legal
obligation or in order to prevent or detect criminal activity we may share
details with regulators, law enforcement, private investigators or other
government agencies.
SECURITY
We are committed to ensuring that your
information is secure. In order to prevent unauthorised access or disclosure,
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we have put in place suitable physical, electronic and managerial procedures to
safeguard and secure the information we collect online.
GET IN TOUCH WITH US
We want to keep you up to date with
information about market news and price alerts, stock notifications, and
improvements to our website.
We will never sell or share your
information with third-party companies to enable them to market to you.
If you decide you do not want to receive
this information you can request that we stop by writing to the Data Protection
Officer by emailing dataprotection@aibullion.co.uk, by calling us on 0208 902 3218,
or by clicking the Unsubscribe link within the email.
USE OF COOKIES AND OUR POLICY
- They enable you to transact, whilst
other non-essential cookies enable us to give you an enhanced, personalised web
experience and determine relevant products to show you. - To personalise and improve your
customer experience. - To allow you to securely sign-in
to our website, so that you can use “Account” features such as order details,
payments and statements amongst others. - To recognise the device that
you are using. - To store the content of your
online shopping bag whilst you browse the site and to complete an order. - To record the areas of the Site
that you have visited, products you have viewed and time spent browsing, as
well as the products you purchased. We use this information to help make the
website more user-friendly, develop our Site design and to continuously improve
the quality of the service we provide. - To distribute visitors to our
Site evenly across platforms to ensure the content is served at the fastest
possible speed. - For re-marketing purposes to
determine relevant related products to show you when you’re browsing on other
selected websites. These cookies can be associated with services provided by a
third party such as an advertising network.
ARE COOKIES SAFE?
Yes. The information stored in cookies is
safe and anonymous to any external third party, and your account security is
never compromised. You can find more information about cookies at
http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video
about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.
CONTROLLING YOUR PERSONAL INFORMATION
You may request details of personal
information which we hold about you under the Data Protection Act 1998. If you
would like a copy of the information held on you please write to our registered
address.
If you believe that any information we are
holding on you is incorrect or incomplete, please write to us, or email us, as
soon as possible at the registered address. We will promptly correct any
information found to be incorrect.
CONTACT INFORMATION
Should you need to contact us please email
us at dataprotection@aibullion.co.uk quoting ‘Security and Privacy Enquiry’.
Correspondence Office Address: 186 Ealing
Road, Wembley, HA0 4QD
Phone: 0208 902 3218
