AI BULLION BY PBL JEWELLERS LTD. PRIVACY STATEMENT AND COOKIE POLICY

We are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better website experience.

If we make changes to this notice we will notify you by updating it on our website. We will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means JQB determines the purposes and way in which any personal data are, or will be, processed.

This statement sets out how Ai Bullion by PBL Jewellers Ltd. (“we”) uses and protects any information that you give us when you use this website, call us or visit us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may change this policy from time to time by updating this page, and you should check this page as you reuse this website to ensure that you are happy with any changes.

WHAT INFORMATION WE COLLECT

We may collect certain information when you use this website, call us or visit us and as part of our order processing procedure.

Where you contact us by telephone, we will retain recordings of all conversations, and when visiting our premises any CCTV footage will also be retained.

Information collected and retained by us will include:

  • Your name, date of birth and contact information including postal address, email address and telephone number.
  • Your IP address.
  • Details of any purchase or sale orders you place with us, even if not completed, as well as delivery details
  • Details you provide when contacting us with enquiries.
  • Information on how you use the site, using cookies and page tagging techniques to help us improve the website.
  • ID verification details obtained as part of our order processing.
  • Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • So that we can process your purchase or sale orders, and for ongoing customer service.
  • Internal record keeping for regulatory and accounting purposes.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email or postal address which you have provided.
  • We may ask you for feedback on the services we have provided.
  • We may use the information for targeted marketing and re-marketing purposes to provide the user with personalised and relevant content. This may include but is not limited to personalised and triggered emails, such as cart abandonment and purchase confirmation.

We may also disclose your personal information:

  • Where we use authorised subcontractors or service providers to perform certain services on our behalf, such as storage of goods, we may need to share limited information in order that they can perform their services. In these circumstances we will restrict any information that is shared and ensure that they do not share or use this information for any other purpose.
  • Where we have a legal obligation or in order to prevent or detect criminal activity we may share details with regulators, law enforcement, private investigators or other government agencies.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

GET IN TOUCH WITH US

We want to keep you up to date with information about market news and price alerts, stock notifications, and improvements to our website.

We will never sell or share your information with third-party companies to enable them to market to you.

If you decide you do not want to receive this information you can request that we stop by writing to the Data Protection Officer by emailing dataprotection@aibullion.co.uk, by calling us on 0208 902 3218, or by clicking the Unsubscribe link within the email.

USE OF COOKIES AND OUR POLICY

  • They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
  • To personalise and improve your customer experience.
  • To allow you to securely sign-in to our website, so that you can use “Account” features such as order details, payments and statements amongst others.
  • To recognise the device that you are using.
  • To store the content of your online shopping bag whilst you browse the site and to complete an order.
  • To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user-friendly, develop our Site design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
  • For re-marketing purposes to determine relevant related products to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.

ARE COOKIES SAFE?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/.

CONTROLLING YOUR PERSONAL INFORMATION

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to our registered address.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us, or email us, as soon as possible at the registered address. We will promptly correct any information found to be incorrect.

CONTACT INFORMATION

Should you need to contact us please email us at dataprotection@aibullion.co.uk quoting ‘Security and Privacy Enquiry’.

Correspondence Office Address: 186 Ealing Road, Wembley, HA0 4QD

Phone: 0208 902 3218