TERMS AND CONDITIONS

These terms and conditions apply as part of your contract with us when you buy any goods with Ai Bullion By PBL Jewellers®, or use any of our services. They apply whether you use our services via our website at www.aibullion.co.uk, our helpline or in person.

SECTION A – APPLIES TO ALL CONTRACTS

Your attention is particularly drawn to what is said in the clauses marked ‘*’ in this Section A.

WORDS WITH A SPECIAL MEANING: In these terms and conditions when words and phrases are shown in bold italics they have a special meaning. The terms “we”, “us”, and “our”, and “you” and “your”, and “including” (and similar) also have a special meaning. See the glossary in our FAQs to find out what they mean. To understand these terms and conditions you must read and understand the glossary.

PARTIES: The customer under the contract is you. The supplier under the contract is PBL Jewellers Ltd. trading as Ai Bullion®. We are a company limited by shares, registered in England with number 01371320, VAT number 228 8287 30. Our registered office is at 8 Pinner View, Harrow, Middlesex HA1 4QA.

SUBCONTRACTORS: We use subcontractors to help us to provide some of our services for you. You can find out at any time which subcontractors we use for the services you buy from us by reading our FAQs for your chosen service(s). We may at any time subcontract any part, or all of our business or services. We may also at any time change our subcontractors, including those who directly provide any services to you (such as carriers who make deliveries).

Formation of the contract: The contract is formed between you and us at the moment you place your order or make your offer via our website, our helpline or in store subject to these terms and conditions.

Preconditions: We will not be bound to meet our obligations under the contract until the preconditions have been met by you, and we agree to accept your order or offer. The preconditions are:

Placing your order

  1. We have received ID from you when requested and your ID is verifiable and verified by us.
  2. When you place an order with us, you are offering to buy the goods you order. There is no commitment on us to supply those goods, at that price, or at all, until we decide to accept your order.
  3. Goods are subject to availability. We will tell you if we cannot meet your order (or part of it) from stock or within a reasonable time.
  4. Suppose we become aware, after you have placed an order, and before we deliver it, that the price or description is not right. We will then email you to tell you. You then have a choice. You can continue with the order (with the revised price or description). Or, if you prefer, you can cancel the order (in whole or part) and we will refund the relevant payment. We will assume you wish to cancel the relevant part of the order if we do not hear otherwise from you within three working days.
  5. We may send an email to you to confirm that we have received your order and are processing it. That email is not a confirmation that we have accepted your order. There is no legally binding contract at that stage.
  6. When we have received your payment and processed the order for delivery we will send an email to tell you we have accepted your order. There is then a binding contract. We remain free to decline all or part of your order at any time before we decide to accept it. We will send an email to tell you if we decide to decline your order (or part of it). We may pass your details to third parties for address, identity and credit checks. That helps protect you and us from fraud.
  1. HOW LONG YOU CAN RELY ON INFORMATION We aim to publish complete and accurate information on our website about the goods, our services. The information on our website and in your order or offer may sometimes not be complete or accurate. We may correct or change any information for goods requested in your order at any time before we accept your order or offer. If we need to make corrections or changes we will tell you so you can decide whether to withdraw your order or offer, or confirm it.
  1. PRICES Unless we make a change under clause 7, above, the price under the contract is the price for the goods and services as stated in the order, or the price for the metal which we propose to you at the time when you submit the offer. Costs or charges which you incur due to a default or problem are also payable as part of the price of your order or offer.

Our prices change regularly. If we complete an order and you subsequently request services in relation to item(s) under the previous order, your request will constitute a new order for services which will be subject to our then-current prices. The prices that applied when we accepted the previous order will never apply to the new order.

  1. OUR SERVICES The services we must provide under the contract are the transaction and services as described in our acceptance of the order, or the transaction as described in our acceptance of the order. The menu of goods and services you can choose from is as stated on our website as being available for order, or as otherwise agreed with us in writing.

Your choice of transaction or services will determine which provisions of these terms and conditions apply under the contract. Section A applies to all contracts. Each of the other Sections applies to the particular transaction or service requested in the offer or order, and applies to the contract in addition to Section A.

  • OUR FACILITIES We normally operate via our website and a helpline at the telephone number advertised on our website. We provide the facilities without fee or charge (unless a default or problem arises), and they are provided “as is”. We do not guarantee the availability of the facilities, or that they will continue to be available in their current form, or at all.

Your use of our website and helpline is subject to our Acceptable Use Policy. If you use our website in a way that breaches our policy in any way, we may exercise any of our remedies under clause 16 in relation to your use of the website.

You must not use any of our intellectual property without permission, except that you may make incidental use resulting from you using (for personal purposes only) our website or helpline in accordance with our policy, or corresponding with us.

Our policies are subject to change. The latest version is always available on our website. The contract applies to the policies as they stand at the date and time when you use the facilities.

  • RISK NOTICE We sell goods and buy metal, based on the global metal market’s prices, which are outside our control, and change frequently. The historical performance of our price, or the global metal market’s prices of goods and metal is not a reliable indicator of future prices.
  • CANCELLATION RIGHTS You have no statutory right to cancel the contract if you change your mind. This is because the prices of the goods and metal are subject to fluctuation: see the Risk Notice in clause 12, above.

Please Note: You can however choose to terminate your order at any time prior to delivery or collection of your item(s) under clause 14. This will incur additional charges including but not limited to, a termination fee and a fee based on any adverse movement in the underlying commodity price of your item(s).

  • TERMINATION AND CHANGES:

Change or withdrawal by you of your order or offer Once you have submitted your order or offer you cannot change or withdraw the order or offer unless we make any change under clause 7, above, and we ask you to confirm or withdraw your changed order or offer.

Termination of contract by you

You can terminate a particular transaction or service at any time and this will be treated as an order for our termination service, for which you will incur a fee. We will confirm to you in writing or verbally if and when we have accepted your order for termination. See clause 15, and the Sections of these terms and conditions that apply to the services you wish to terminate, for details of the process and any costs and charges that apply. Apart from that, you may not terminate the contract or any part of it except by giving us written notice after a material breach by us has occurred, or as permitted (if at all) by the Section of these terms and conditions that applies to the transaction or service.

Please Note: If you wish to terminate due to a material breach by us, for the termination to be valid you must show us evidence of the breach if we ask (and if it is reasonable in all the circumstances for us to ask).

*Termination of contract by us Before we terminate the contract we will always consider whether any default or problem could be remedied. If it can, we will try to contact you and work with you to try and remedy the breach. However, when a default or problem in our view cannot be remedied, or it is not remedied within reasonable time after we try to contact you about it, or as a result of uncontrollable factors as set out in clause 20, we reserve the right to terminate. In this case we may terminate the contract or a particular transaction or service by giving you written notice, or as permitted (if at all) by a Section that applies. We can also terminate (or treat as being terminated) the contract or a particular transaction or service, if we are released from our obligations under the contract or in relation to the particular transaction or service.

*Changes to your details If you are an account user and there is any change to the details that we required you to provide for us to set you up as an account user, you must notify us of the changes immediately.

If you are not an account user and there is any difference between the details we hold for you from an earlier or completed order or offer and the details you supply for a new order or offer, we may require you to provide full and fresh ID for us to verify in full as part of the preconditions of the new contract.

  • *CONSEQUENCES OF TERMINATION OR REMEDIES If you or we terminate the contract or any part of it, either by valid notice or mutual agreement, all of the following consequences will apply to the contract or the part of it that is terminated:
  1. You will be liable for any adverse movement in the underlying metal price based on the difference in the global market spot price from when your order was placed and when the termination is accepted by us, multiplied by the precious metal content of your item(s).
  2. A termination fee will be incurred.
  3. You may have to provide payment for additional services such as delivery of goods to you.
  4. All sums payable to us in respect of the period up to and including the date of termination will fall immediately due and payable. This includes sums referred to in paragraph (1) immediately above, and fees and charges for any default or problem. You must pay those sums to us immediately.
  5. Our obligations under or in connection with the contract will cease to apply, and we will no longer meet those obligations. This includes any obligation to complete transactions and/or to provide services which are terminated.

We do not breach the contract or any other obligation to you, or become liable to you, purely by virtue of terminating the contract or any part of it (provided we do so validly), and the same applies if you terminate validly. We also do not breach the contract or any obligation to you, or become liable to you, by virtue of exercising our remedies (provided we do so properly).

Termination or exercise of our remedies will not affect your or our accrued rights and remedies. Provisions in these terms and conditions which expressly or by implication have effect after termination will continue in full force and effect.

  1. OUR REMEDIES We will act reasonably and proportionally when exercising our remedies. We may exercise the remedies set out below.

*Reliance on your order We are entitled to rely on your order as being complete and accurate. It is your responsibility to ensure that the order is complete and accurate. Whilst we will carry out ID verification and check that your order contains the information we need, we read your order for our own purposes and may not pick up errors or omissions. You cannot rely on us to detect your errors or omissions. If we have to deal with errors or omissions it may be a default or problem.

*Special fees and charges If there is a default or problem we may charge you fees and charges in accordance with our tariff.

*Additional information You must provide additional information if we ask for it and our request is reasonable. If you fail to provide such information when asked it will constitute a material breach by you. It will always be reasonable for us to ask for information relating to the preconditions.

*Suspension, refusal, blocking We have the following rights under the contract if there is a default or problem or a material breach by you, or if any insolvency on your part occurs, or if we have reasonable grounds to suspect any of the foregoing. We may choose to exercise these rights in addition to any right of termination we may have, or as an alternative. We will tell you that we are exercising our rights, and we may do this by email, phone or by formal written notice. Our rights are that we may:

  • suspend processing of all or any part of your orders, offers, or transactions; and/or
  • suspend and/or stop you using all or any of the facilities which are available to you by virtue of you being an account user; and/or
  • suspend and/or stop provision of all or any services; and/or
  • refuse to receive orders or offers or payments from you, and/or to provide or operate user accounts and/or associated direct debits for you; and/or
  • cancel your user accounts and/or your status as an account user, and/or associated direct debits; and/or
  • block your access to our website and/or helpline facilities.

*Insolvency in relation to you If any insolvency on your part occurs before you become the legal owner of the item(s) (or we have reasonable grounds to believe such insolvency is about to happen) then, without limiting any of our other rights or remedies under the contract or at law: (1) we will not be obliged to complete any storage service or any collection or delivery service that you have requested, and (2) we may take the item(s) back and you must give them back immediately if we ask, and (3) if necessary we may enter any premises which you own or control, to get the item(s). If we take the item(s) back we will either not process the payment from you, or will reimburse it to you.

*Indemnity against tax You must indemnify us on request against all or any direct or indirect taxes, duties, levies or similar payable by you in any jurisdiction in relation to any contract, including for supply of goods or services. This means that if we are asked to make any such payment for you, you must reimburse us.

*Our right to withhold your property We can hold on to any item(s) that belong to you or that you order, if you owe us any payment or other sum. If you ask us for our collection or delivery service we will not be obliged to provide any of those services until you have paid the outstanding sums as well as the price for the order for the service(s).

*Set off We may at any time set off any sum of money you owe to us against any sum of money that we owe to you, whether or not either liability arises under the contract. If we exercise this right validly, it will constitute a default or problem and you will have to pay our tariff. We may only exercise this right if we have asked you in writing for payment at least 5 working days previously and we have not received it. Any exercise of our right of set off will not limit or affect any other rights or remedies we have under the contract or at law.

*Exclusion of certain statutory rights The terms implied into contracts by Sections 13 to 15 (inclusive) of the Sale of Goods Act 1979 and by Sections 3 to 5 (inclusive) of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract.

*Unclaimed funds If we are unable to contact you at any time we will try several times, over a reasonable period of time. We may also carry out searches to find alternative ways of contacting you, although we will try to avoid doing this as it will constitute a default or problem. If we are still unable to contact you within a reasonable period of time we may cash in your item(s) and, after settling our fees, charges and costs, pay the remaining sums to a charity of our choice.

  1. VAT We will charge and collect from you, and you must pay, United Kingdom VAT at the rate applicable to the goods and services under the contract. We will account to HM Revenue and Customs in relation to VAT collected by us.
  2. DATA PROTECTION By submitting an order or offer to us you give us your explicit consent allowing us to use your personal data as described in the privacy statement. We use your personal information as a data controller. The privacy statement is subject to change. The latest version is always available on our website. Your consent applies to the privacy statement as it stands at the date and time when you provide personal data and when we use it.

You agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

Your email address is essential in order for us to be able to supply you with important information such as order confirmations and changes to the service, By registering with us you accept that your email address may be used to supply you with such information.

You can withdraw your consent at any time. This will constitute a default or problem because it will make it difficult or impossible for us to perform the contract or do anything else with or for you, and it may constitute a material breach by you.

  1. GENERAL

Entire agreement The order or offer as accepted by us, and these terms and conditions, and documents referred to in these terms and conditions, constitute the entire agreement between you and us concerning the contract. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in the agreement. You acknowledge that we have not provided you with any financial, investment or tax advice.

Exclusive status of these terms and conditions These terms and conditions apply to the contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, unless they are written in the order or offer which we accept.

Uncontrollable factors We will not be liable to you as the result of any delay or failure in the performance of our obligations under or in connection with the contract which results from an event or occurrence which is beyond our reasonable control. In such circumstances we may choose to terminate the contract or the affected part(s) of it at any time by giving you written notice.

We are not obliged to buy metal from you. This is the case even if you bought the goods from us.

Normally we will execute your offer or order within 2 working days of the contract being formed, but we may take as long as we consider reasonable in the circumstances. This will be if there are uncontrollable factors, such as any insolvency, if for any reason there is exceptional demand for any of our goods or services, or we are unable to purchase sufficient goods from our suppliers to fulfil orders.

Authenticity When you buy item(s) from us it is a sale by description. If you wish to challenge the quality and authenticity of any item(s) you must do so by sending us written notice, which we must receive within 10 working days of you receiving the item(s) via our delivery or collection service.

Rights under the contract We may assign the contract, transfer the contract to someone else, make it subject to mortgage or charge, or deal in any way with our rights under it. Your rights under the contract are personal, however you may deal with them in these ways with our written consent.

Username and password Security It is your responsibility to ensure the confidentiality of your account username and password, and to inform us immediately if you have any reason to believe that your password has become known to anyone else. We cannot accept any responsibility for unauthorised use of your account where this is not the case.

Notices Any notice or other communication under the contract must be given in writing.

  • You must address notices to us at our registered office address and they must be sent by “Signed For” Royal Mail post or similar, or by delivery in return for a written receipt by courier or in person. Notices may be given by email but must be forwarded to the intended recipient by post or courier or personal delivery. Notices will be deemed delivered on the date signed for.
  • We must address notices to you at the address which you provide as ID and which we verify or to the email address you provided for your user account. If either address changes you must tell us.

These notice provisions do not apply to the service of any legal proceedings or other documents in any legal action.

Severance If any provision (or part of it) of the contract is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision (or part of it) will be deemed deleted.

Waiver A waiver of any right or remedy under the contract or law is only effective if it is in writing. Any waiver is specific to the time and circumstances in which it is given, and will not set a precedent or reasonable expectation.

Third parties A person who is not a party to the contract shall not have any rights to enforce its terms or conditions.

Variation Except as set out in these terms and conditions, no variation of the contract, including any additional, supplementary or special terms and conditions, shall be effective unless it is agreed in writing and signed by us.

  1. LANGUAGE We communicate in the English language. Our website, other communications with you, and all our dealings with you before the contract, will be conducted in English, and these terms and conditions are available only in English.
  2. APPLICABLE LAW The laws which apply to our dealings with you before the contract and to the formation of the contract, and which apply whilst the contract is in force, are the laws of the United Kingdom.
  3. DISPUTES If you wish to dispute any matter relating to the contract you may raise the matter in writing addressed to our registered office address, for the attention of the Directors. We will respond within 20 working days.
  4. JURISDICTION FOR DISPUTES The courts of the United Kingdom shall have exclusive jurisdiction to settle any dispute or claim (whether or not it is contractual) arising out of or in connection with the contract or its subject matter or formation.

Section B – Buy goods for delivery or collection

Your attention is particularly drawn to what is said in the clauses marked ‘*’ in Section A and this Section B.

  1. HOW YOU BUY GOODS

*Ordering process To buy goods from us, clause 4, above, applies. The order must specify which item(s) you wish to buy. Before we fulfil the order, the preconditions must be met.

Price The price of your order may include our charges for providing our selling service, and will include our charges for providing any other services in the order and charges for delivery (if applicable) in addition to the price of the item(s).

*Ownership and our liability Subject to our rights and remedies stated in Section C and Section D, we bear the risk of loss, damage or theft of the item(s) until our collection or delivery services (as applicable) are complete for the purposes of Section C and Section D.

The time and date when you become the legal owner of the item(s) depends on what services you request from us, and is subject to our rights and remedies under these terms and conditions.

  • You buy item(s) and ask for our delivery service Subject to the preconditions, you become the legal owner of those item(s) when we complete our delivery service.
  • You buy item(s) and ask for our collection service Subject to the preconditions, you become the legal owner of those item(s) when we complete our collection service.

Please Note: Once ownership of the item(s) has passed to you they are referred to as your goods for the purposes of these terms and conditions.

*Your obligations When you are the legal owner of the item(s) your obligations include paying all relevant taxes, duties and similar in relation to the item(s). Your risks include the risks of loss, theft or damage of the item(s), and of the item(s) causing loss or damage to you or us, or any other person.

Our obligations Subject as marked ‘*’ in this clause 25 and in Section A and the preconditions, above, and to our rights and remedies under these terms and conditions, we will sell the item(s) stated in the order to you.

Completion Our obligations to sell the item(s) are completed when you become the legal owner of the item(s), or when we have been released from our obligations under our collection or delivery services in accordance with these terms and conditions.

.Section C – Receive goods by delivery or collection

Your attention is particularly drawn to what is said in the clauses marked ‘*’ and ‘+’ in Section A and this Section C.

You can receive allocated goods which you buy from us by choosing either a delivery service or a collection service.

  1. HOW YOU ORDER DELIVERY OR COLLECTION SERVICES

*Ordering process To use either of these services, clause 4, above, applies. The order must specify which of the item(s) that you have bought from us, you would like to receive, and which of our collection or delivery services you require. Before we will provide the service the preconditions must be met. The collection service is not available for all item(s) so any request for collection will be entirely subject to our acceptance of your request. If the collection service is not available then you will be able to request use of the delivery service.

*Different services for different item(s) If you require some item(s) via our collection service, and some via our delivery service, you must complete a separate order for each service request.

Price The price of your order will include our charges for providing the service.

Our obligations Subject as marked ‘*’ above in this clause 26 and Section A and the preconditions and to our rights and remedies under these terms and conditions, we must provide the item(s) stated in the order via the collection or delivery service stated in the order. Normally we will make the item(s) available as communicated, subject to availability and/or stock, and this is what we will aim to do subject to clause 20, above (see “Uncontrollable factors”).

  1. DELIVERY TO YOU (OR TO US, FOR COLLECTION)

*Place and time of delivery The goods will be delivered by our carrier to the delivery address which must match address where the payment card is registered as stated in the order. Please refer to ‘Delivery Information’ page on our website for further terms and conditions.

  1. COLLECTION SERVICE

When you must collect You must collect the item(s) within 10 working days of us telling you they are available.

What you must bring for collection Our collection service is subject to conditions. On collection you must present to us the originals of the ID, copy of invoice (hardcopy/softcopy), original payment card if requested, including any additional ID information we have requested from you, and it must match any ID previously provided to us, and we must still be able to verify the ID. If any of the conditions is not met, we will not provide your goods for you to collect.

*If you fail to collect on time If you fail to collect the item(s) within 10 working days of us telling you they are available, normally we will try to contact you and attempt to arrange collection again. We do not normally treat this as a default or problem unless (for example) it happens repeatedly.

Ultimately, if we are unable to arrange collection again, or if you do not collect within 10 working days of us telling you the item(s) are ready, at our discretion we may either sell the item(s) and reimburse you for the sale price of the item(s) after deducting our fees, charges and costs, or move the item(s) to storage with one of our subcontractors. We will also incur further delivery costs and expenses, and/or storage costs and expenses, and will charge you for this in line with our tariff.

Completion Our collection service is complete when you have collected the item(s) from us, or when we have completed or been released from our obligations in accordance with these terms and conditions.

Section F – Special Offer or Promotion

The details of any special offer/promotion will be published on our website.

Excluded from participation in any special offer/promotion are staff and relatives of the PBL Jewellers Ltd. (including its subsidiaries) and cohabiting partners or family of the aforementioned employees. As well as any participants/suppliers in respect of the particular special offer/promotion (including advertising agencies, advertisers, sponsors or suppliers).

All participants in any special offer/promotion are obliged to provide accurate, current and complete information when participating in the special offer/competition. As a result of you participating in a special offer or promotion we may request proof of identification and residence information.

We are entitled to, at our discretion and without notice, change or modify any special offer or promotion we offer.

All members participating in the special offer/promotion must live in the United Kingdom and each special offer/promotion is limited to one person per household unless otherwise stated.

If you fail to claim any product or service on special offer within a reasonable time frame you will lose your right to claim the product or service which is on special offer/promotion.

The special offer/promotion is not transferable, exchangeable or payable in cash or other products or services.

Any person participating in an offer/promotion must not spam or use unsolicited email.

We have the right to disqualify participants from any offer/promotion at any time and without giving prior notice.

© PBL Jewellers Ltd. 2020. All rights reserved.

GLOSSARY

charges: our fees and charges for providing our services, and for packaging and delivery. The circumstances when the fees and charges apply, and the amount of the fees and charges (or the way in which they are calculated), is set out in FAQs or on our website.

commencement date: the date when you place your order or offer, and the contract starts.

contract: the contract formed between you and us formed by us accepting the order or offer we receive from you.

current value: the London metal market value of the metal content of the relevant goods as at the time of loss, damage or theft, plus the percentage premium that you paid when you purchased those goods from us.

default or problem: if there is a material breach by you under the contract, or any insolvency on your part or as otherwise specifically identified in the terms and conditions.

goods: a specific type or category of goods as described in the order. We own all goods at all times until they have become your goods.

ID: evidence of your identity supplied by you in accordance with the instructions we give to you before or after you submit your order or offer to us, and any supporting information we may request in addition, together with information obtained by us from a credit reference or fraud prevention agency or similar source, which corresponds with the payment account details and delivery details you give us, and is verified by us.

Please note: we will often be able to verify your identity ourselves without the need to obtain copies of documents from you.

including or include or in particular for example: normally these words and phrases (and similar expressions) precede a list of cases or examples. Where these expressions are used the list will be interpreted as open and not limited to the examples given.

Insolvency: where any one or more of the following circumstances arises in relation to you in the United Kingdom (or a similar or analogous circumstance in another jurisdiction), or it arises in relation to us and is not part of our solvent reconstruction or solvent amalgamation with another organisation.

  • In relation to you: you are unable to pay your debts or are insolvent for some other reason for the purposes of Section 123 of the Insolvency Act 1986, or you are the subject of a bankruptcy petition or order, or you die or become incapable of managing your own affairs due to illness or incapacity, or someone else is appointed to manage your affairs.
  • In relation to us: we are unable to pay our debts or are insolvent for some other reason for the purposes of Section 268 of the Insolvency Act 1986, or an order is made of our winding up or the appointment of an administrator.
  • In relation to either you or us: you start negotiations with all or any of your creditors with a view to rescheduling any of your debts, or you propose or enter into any compromise or arrangement with all or any of your creditors, or a receiver is appointed over all or any of your assets, or any identical or similar event occurs in relation to us.

item(s): the specific quantity of the particular goods stated in the order.

liabilities: any liability, whether arising under the law of contract, tort or duty of care (including negligence), breach of statutory duty, or otherwise whatsoever.

material breach by you:

  • if you do not meet the preconditions within 2 weeks (or as otherwise agreed with us) from the commencement date
  • if you do not provide payment for any transaction and/ or service plus our tariff fees and charge for any default or problem
  • if you make payment via direct debit, and your direct debit instruction is cancelled or we cannot obtain payment from it, or either of these outcomes result from you ceasing to be an account user
  • it comes to our attention that the details we hold about you as part of your user account are incorrect or out of date and you do not correct or verify them promptly when asked
  • if you do not provide us with information about your ID when we ask for it, or we are unable to verify your ID at any time or for any reason
  • if you do not provide us with evidence of your ownership when we ask for it, or we are unable to verify your ownership at any time or for any reason
  • if you commit any fraud in relation to us (or we have reasonable grounds to suspect a fraud by you)
  • any material breach by you of any of your material obligations stated in the contract, or of a material duty of care or a material statutory duty which you owe to us, where the breach demonstrably cannot be remedied or you have not remedied it within a reasonable period of time after being informed of it by us.

material breach by us: a material breach by us of any of our material obligations stated in the contract, or of a material duty of care or a material statutory duty which we owe to you, where the breach demonstrably cannot be remedied or we have not remedied it within a reasonable period of time after being informed of it by you.

mental capacity: mental capacity for the purposes of the Mental Capacity Act 2005.

metal: your goods, or other gold, silver or other metals which you own.

non-delivery: where our carrier who delivers the package of item(s) to you tells us that the package has been delivered, but you tell us that you have not taken delivery.

offer: an offer made by you (by phone, in person or our website) for payment from us in exchange for metal, subject to our metal-selling standards and these terms and conditions. This includes an offer confirmed by you after changes under clause 7.

order: an offer by you (made via our website, in person or by phone) of payment for stated item(s) or services. This includes an order confirmed by you after changes under clause 7.

ordered: ordered (with no right of appeal) by a Court or regulator which has jurisdiction and power to make and enforce the order.

payment: payment in cleared funds for item(s) and/or services and/or our tariff or any other charges, in an amount calculated by us in accordance with our published prices (or otherwise agreed by us). An account user’s direct debit instruction does not constitute payment.

payment account: a debit, credit, electronic money payment account of a type that we accept and for which you are the sole holder or an authorised joint holder.

person: includes a natural person, and a corporate or unincorporated body.

preconditions: those conditions more accurately described in clause 4 of the terms and conditions of this contract that must be met before we are bound by our obligations in Sections B to E of those terms and conditions.

privacy statement: a document which you can find on our website, which informs you about what personal information about you we will obtain, how we intend to use your personal information, and who we may share it with and how they may use it.

rights under the contract: your rights under the contract include the right to receive services which we have agreed to provide. Your rights to your goods which you buy from us are title rights, which are different.

services: going through the process of buying metal; going through the process of selling item(s); storage, extraction from storage and (re-)vaulting of your goods; arranging for you to receive your goods via delivery or collection from our registered office; our trustee service; amendment of name, address or bank details on the account we provide to account users; going through the process of terminating the storage service we provide for you; us dealing with any default or problem; and/or any other service(s) of ours that we promote on our website from time to time as being available in return for payment. Each service will be as described in the order or offer.

statutory rights: rights under the terms implied into the contract by Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), and Section 12 of the Sale of Goods Act 1979 (title and quiet possession), and rights which apply to defective products under the Consumer Protection Act 1987.

Supplier, we, us or our: PBL Jewellers Ltd. (company number 01371320) trading as Ai Bullion®.

tariff: our tariff of fees and charges which apply if there is any default or problem. The circumstances when the fees and charges apply, and the amount of the fees, and the way in which any charges are calculated, are set out in FAQs.

transaction: your request to buy item(s) from us as stated in the order, or to sell metal to us as stated in the offer.

user account: the account we provide for you when you register on our website or in person or on the phone.

working day: a day other than a Saturday, Sunday or public holiday in the United Kingdom (UK), and when the retail and clearing banks are open for business.

you or your: the person who is identified in the order (or who submits the offer).

your goods: item(s) which, subject to these terms and conditions, you have bought and own. These may be delivered or collected by you or placed into storage.

Precious metal prices can be volatile and the value of your metal may go down as well as up. No responsibility can be accepted by PBL Jewellers Ltd. for any loss caused by acting on information we have provided. We do not offer investment or tax advice and recommend that you conduct your own independent research before making any investment decisions.

© Copyright 2020 PBL Jewellers Ltd trading as Ai Bullion.

Registered Office: 8, Pinner View, Harrow, Middlesex, HA1 4QA

Registered in England No. 01371320 VAT No. 228 8287 30